Contact

Contact Kalmvia

We are a small team and we answer every message ourselves.

  • Support email: support@kalmvia.com
  • General & business enquiries: contact@kalmvia.com
  • Phone: +44 7454 751098
  • Hours: Monday to Friday, 9:00–17:00 UK time. Closed weekends and UK bank holidays.
  • Response time: within one business day, and no longer than two.

What we can help with

Order tracking, product measurements and specifications, changes to an order before dispatch, returns and exchanges, damaged or incorrect items, and invoice requests.

Before you email

Check your order confirmation email for your tracking link, and see our Shipping Policy, Returns & Refunds policy and FAQ — they answer most questions.

To help us reply faster

Include your order number (it starts with #), the item name, and — for damage — a photo.

Company details

Kalmvia is a trading name of RAFAB GROUP LLC, a company registered in the State of Wyoming, USA. Registered office: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA. UK customer support and order fulfilment are operated from the United Kingdom.

Send us a message

Include your order number if you have one, and a photo if something arrived damaged. We reply within one business day, Monday to Friday.