Privacy policy

This Privacy Policy describes how Kalmvia collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kalmvia.com. By accessing or using our website, you agree to the terms of this Privacy Policy.

Kalmvia respects your privacy and is committed to protecting your personal information. We only collect information that is necessary to provide our services, process orders, improve customer experience, and comply with legal obligations. For customers in the UK and EEA, RAFAB GROUP LLC is the data controller for personal information collected through kalmvia.com.

Personal information we collect

When you visit our website, we automatically collect certain information about your device and browsing behaviour. This may include:

IP address
Browser type
Device type
Time zone
Cookies and tracking technologies
Pages viewed
Products viewed
Referral sources
Time spent on pages

This information helps us understand how visitors use our website and allows us to improve performance and usability.

When you place an order, we collect information necessary to process and deliver your purchase. This includes:

Full name
Billing address
Shipping address
Phone number
Email address
Order details
Payment method
Transaction details

We only collect the minimum amount of personal data necessary to provide our services.

How we use your personal information

We use your personal information for the following purposes:

To process and fulfil orders
To arrange shipping and delivery
To provide order confirmations and tracking updates
To communicate with you regarding your order
To respond to customer service inquiries
To prevent fraud and unauthorised transactions
To improve our website functionality
To comply with legal obligations
To send service-related emails

We do not sell, rent, or trade your personal information to third parties.

Legal basis for processing (UK and EEA visitors)

Where UK GDPR or EU GDPR applies, we rely on the following legal bases to process your personal information:

Performance of a contract: to process, fulfil and deliver your order and provide customer support.
Legitimate interests: to secure our website, prevent fraud, understand how our site is used, and improve our products and service — balanced against your rights and interests.
Consent: to send marketing emails and to set non-essential analytics and advertising cookies. You can withdraw consent at any time.
Legal obligation: to keep tax, accounting and transaction records as required by law.

Payment information

Payments on Kalmvia are processed securely through our payment providers, which may include Shopify Payments and PayPal. We do not store or have access to your full payment details. Payment information is handled directly by the payment provider in line with their own privacy and security policies.

This includes:

Credit card information
Debit card information
PayPal account details
Billing verification data

All payment processing is encrypted using secure protocols.

Sharing your personal information

We may share your information with trusted third parties only when necessary to operate our business. These may include:

Shopify, which hosts this store and provides the shopping platform
Our UK fulfilment partner and shipping carriers (Royal Mail, Evri, DPD)
Payment processors
Fraud prevention services
Customer support tools
Google Analytics, for website analytics
Google Ads, once advertising begins, to measure advertising performance

These partners only receive the information required to perform their services and are obligated to keep your information secure. We may also disclose information if required by law or to protect our legal rights.

International data transfers

Kalmvia is operated by RAFAB GROUP LLC, which is based in the United States. If you are located in the United Kingdom or the EEA, your personal information will be transferred to, stored in, and processed in the United States and in other countries where our service providers operate. These countries may not provide the same level of data protection as your home country.

Where we transfer personal information out of the UK or EEA, we rely on appropriate safeguards — such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the EU Standard Contractual Clauses — or we transfer to a country formally recognised as providing an adequate level of protection.

Cookies and tracking technologies

Kalmvia uses cookies to improve your browsing experience. Cookies help us:

Remember your cart
Save preferences
Understand user behaviour
Improve site performance
Provide relevant advertising

Necessary cookies are required for the site to work. Analytics and advertising cookies are optional and you can disable them through your browser settings, although disabling cookies may affect certain website features.

Data retention

We retain your personal information only as long as necessary to fulfil orders and comply with legal obligations. When your data is no longer required, it is securely deleted or anonymised.

Order and invoice information is typically retained for 6 years to meet UK tax and accounting requirements. Data may also be retained for:

Legal compliance
Fraud prevention
Customer support

Your rights

If you are located in the United Kingdom, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing
Request data portability
Withdraw consent

To exercise any of these rights, contact us at support@kalmvia.com. We will respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).

Data security

We take reasonable precautions to protect your personal information. These include:

Secure servers
Encrypted checkout
Limited data access
Secure payment processing
Monitoring for suspicious activity

While we strive to protect your data, no online transmission is completely secure.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their policies before providing personal information.

Children’s privacy

Kalmvia does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal data from a minor, we will delete it promptly.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with the revised date.

Contact information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Kalmvia (RAFAB GROUP LLC)
Registered office: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA
Email: support@kalmvia.com
Phone: +44 7454 751098

Customer service hours (UK time)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

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