Track Your Order
Track Your Order
When your order is dispatched — normally within 1 business day — we email you a tracking link. Delivery is usually 2–5 business days from when you place your order.
How to check on an order
- Look for the dispatch email from Kalmvia containing your tracking number. Your order number starts with # and is in your order confirmation email.
- If it has been more than 2 business days since you ordered and you have not received a dispatch email, check your spam folder, then email support@kalmvia.com with your order number.
- If tracking has not updated for 5 or more business days, or your parcel has not arrived within 10 business days of dispatch, email us and we will open an investigation with the carrier.
Parcels confirmed lost by the carrier are replaced or fully refunded.
Kalmvia is a trading name of RAFAB GROUP LLC (registered in Wyoming, USA). UK customer support and order fulfilment are operated from the United Kingdom.
Track your order
Enter the tracking number from your dispatch email below. Orders leave us within 1 business day and usually arrive within 2 to 5 business days, with free tracked UK delivery on every order.
Parcel not moving?
If tracking has not updated for 5 or more business days, or your parcel has not arrived within 10 business days of dispatch, email us with your order number and we will open an investigation with the carrier. Parcels confirmed lost are replaced or fully refunded.
We reply within one business day, Monday to Friday.