Shipping policy
At Kalmvia, we work hard to get your order to you as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.
Key information
- Processing time: 1 business day (Monday–Friday)
- Delivery time: 1–4 business days after dispatch
- Shipping cost: Free tracked delivery on every UK order. No minimum spend.
- Order cut-off time: 3:00 PM UK time
- Countries served: United Kingdom only
Total delivery time
Estimated delivery is 2–5 business days from the time you place your order. This range already includes the 1 business day processing time — it is not added on top.
Order processing
Once your order has been placed and payment confirmed, we will begin processing it. You will receive a confirmation email shortly after placing your order, followed by a shipping confirmation email with tracking information once your parcel has been dispatched. Orders placed after 3:00 PM UK time are processed the next business day. Orders are dispatched from within the United Kingdom by our UK fulfilment partner, using tracked carriers (Royal Mail, Evri or DPD).
Tracking your order
Once your order has been shipped, you will receive a tracking number via email. You can track your order at any time using our order tracking page.
Delays
While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, such as carrier delays or adverse weather conditions. Kalmvia cannot be held responsible for such delays but will always do our best to keep you informed. If tracking has not updated for 5 or more business days, or your parcel has not arrived within 10 business days of dispatch, email us with your order number and we will open an investigation with the carrier. Parcels confirmed lost are replaced or fully refunded.
Missing items
If your order arrives incomplete, or one parcel of a multi-parcel order is missing, email us within 30 days of delivery with your order number and a photo of what you received. We will resend the missing item or refund it in full. See our Refund Policy for full details.
Incorrect address
Please ensure your delivery address is correct at the time of ordering. Kalmvia cannot be held responsible for delays or losses caused by an incorrect address provided by the customer.
UK deliveries
The price shown at checkout is the total you pay for UK delivery. There are no additional charges, customs fees or taxes to pay when your parcel arrives. Delivery times and tracking apply as described above.
Contact
If you have any questions about your shipment, please contact us at support@kalmvia.com or +44 7454 751098.
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time). We reply within one business day.
Company details
Kalmvia is a trading name of RAFAB GROUP LLC, a company registered in the State of Wyoming, USA. Registered office: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA. UK customer support and order fulfilment are operated from the United Kingdom.